AFOI information:

In partnership with GTL and the Virginia Department of Corrections, AFOI – Assisting Families of Inmates offers two forms of video visitation: video visitation from one of 6 visitor centers located throughout the state and enhanced video visitation using at-home technology. These services are available for all 40 major state correctional facilities. The cost for video visits using either method is $0.40/minute available in two time blocks—25 minutes for $10 or 55 minutes for $22.

VIDEO VISITATION FROM A VISITOR CENTER

Visitor centers provide a comfortable environment to video visit with an offender. These 6 centers are located in Richmond, Roanoke, Alexandria, Fredericksburg, Petersburg, and Norfolk. This option for video visitation allows those who do not have the necessary technology at-home access to video visitation. Additionally, for those that want to visit with an offender who does not qualify for enhanced, at-home video visitation, this may be an option (subject to approval).

The application process for video visitation from a visitor center is separate from at-home video visitation and is coordinated by AFOI. To learn more or apply, visit the AFOI website, call 804.643.2401, or e-mail family@afoi.org.

AT-HOME VIDEO VISITATION

Enhanced video visitation using at-home technology enables visitors to visit from the comfort of their own home. Enhanced, at-home video visitation is supported on home computers (desktops or laptops), tablets, and Android smartphones. iPhones and iPads are not compatible for video visits, but they can be used for scheduling purposes.

If using an Android smartphone or tablet, you can download these two apps from the Google Play store - GTL - Schedule Visits (1 of 2) and GTL - Internet Visits (2 of 2). You must download both apps in order to use enhanced video visitation on these devices. To register and schedule enhanced, at-home video visitation from all other devices, visit https://vadoc.gtlvisitme.com/app.

The health and safety of staff and offenders during the coronavirus pandemic is paramount. Effective July 16, 2020, there will be a 10-minute window between video visits to allow staff time to perform the COVID-19 sanitation protocol.

To provide the 10-minute window to clean between video visits, Assisting Families of Inmates will offer a 20-minute video visit for $8.00 or a 50-minute video visit for $20.00.

For video visits pre-scheduled for a 25-minute or 55-minute video visit, GTL will adjust the length of the visit and refund the difference to the visitor. The visit will begin at the scheduled time, but end 5 minutes earlier than the visitor initially scheduled.

As protocol is updated regarding protections against COVID-19, these changes will be revisited.

Important System Alert

Do NOT Install Latest Microsoft Update

Adobe is retiring the Flash application on Dec. 31, 2020. However, Microsoft has made an update available (KB4577586) that would remove Adobe Flash immediately. It is imperative that you do not download this update at this time. Installing the update would remove Adobe Flash and disable your ability to video visit on GTL’s current system.

GTL is working with your loved one’s facility to install a Flash replacement. In the coming weeks, you will be notified when the install will take place. Until then, it’s critical you do not download Microsoft’s latest update.

Thank you,

The GTL Team

ATTENTION DESKTOP VISITORS!

There’s a new way to video visit online that requires a new desktop application, GTL VisBridge. To download, please log into your visitor account at least 10 minutes before your next visit, select “Internet Visit Tester” from the menu bar, then follow the prompts.

For a step-by-step tutorial, watch the video below:

Watch the how to for Windows | Watch the how to for Mac

Please Note:?This new application is only for visitors using a desktop or?laptop. Mobile visitors?will continue to?use the current GTL?VisMobile?app.

Attention IOS users. Visitation may be scheduled on an iPhone or iPad device, however, Visitation may NOT be conducted via an iPhone or iPad device.

MONITORING & RECORDING

All video visits are monitored in real time, recorded and retained. Violation of visitation rules and displays of inappropriate conduct/inappropriate language may result in immediate termination of your video visit, with or without warning. Violation of the rules will include, at minimum, a 12 month ban from video visitation privileges. Your use of video visitation, and acceptance of the rules, is both consent to the audio/video recording as well as agreement to the visitation rules. 

PROHIBITED CONDUCT

-  Any display of nudity/exposure or removal of clothing

-  Any behavior or actions of a sexual nature

-  Any ongoing use of inappropriate language

-  Any use or display of weapons, drugs, alcohol or related paraphernalia

-  Any unlawful activity or depiction of unlawful activity 

-  Any recording or filming of a visit by any visitor participant or any third party

-  Any addition of visitors utilizing any technology aside from the GTL visitor web application.

Violation of the rules will include, at minimum, a 12 month ban from all video visitation privileges.

California Residents Only: Under CCPA you have the right to request what personal information GTL has collected about you in the past 12 months and request that such information be deleted. If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349.