Attention IOS users. Visitation may be scheduled on an iPhone or iPad device, however, Visitation may NOT be conducted via an iPhone or iPad device.

Face-to-face visitation reopens at the following pilot sites effective 9/1/2021: Buckingham Correctional Center; Fluvanna Correctional Center; Nottoway Work Center; Caroline Correctional Unit; St. Brides Correctional Center; Greensville Correctional Center; Greensville Work Center; Green Rock Correctional Center; Patrick Henry Correctional Unit; Keen Mountain Correctional Center. The remaining facilities tentative reopening to face-to-face visitation on 10/6/2021.

Family & Friends of Inmates: See the summary below for the new visitation process for face-to-face visitation.  If you are an existing registered visitor using video visitation, please check your email for a detailed explanation.

If you would like a face-to-face visit with an inmate in a VADOC facility, you must get approval through a visitation application with the VA Department of Corrections prior to scheduling a visit.  

New to Face-to-Face Visitation in VADOC facilities:

1. The Visitor submits an application through the Virginia Department of Corrections' website using the following link: https://vadoc.virginia.gov/families-friends-of-offenders/visiting-an-offender
2. Note: it takes 30 to 90 days for Central Visitation to approve a new application for the visitor. This process requires the Visitor to pass a background check.
3. Once approved, the Visitor creates an account through VisManager to request "confirmation" that they are approved to visit. 
4. Once the Visitor receives an email that they are approved, the Visitor can schedule a date and time to visit face to face with the inmate.

You must participate in COVID-19 Antigen Testing on the day of visit during the security screening.

If you are pregnant or have a medical condition that prohibits you from going through the electronic scanning device, you will need to bring documentation from your medical provider.

Further details available on the VADOC website https://vadoc.virginia.gov/families-friends-of-offenders/visiting-an-offender

MONITORING & RECORDING

All video visits are monitored in real time, recorded and retained. Violation of visitation rules and displays of inappropriate conduct/inappropriate language may result in immediate termination of your video visit, with or without warning. Violation of the rules will include, at minimum, a 12 month ban from video visitation privileges. Your use of video visitation, and acceptance of the rules, is both consent to the audio/video recording as well as agreement to the visitation rules. 

PROHIBITED CONDUCT

-  Any display of nudity/exposure or removal of clothing

-  Any behavior or actions of a sexual nature

-  Any ongoing use of inappropriate language

-  Any use or display of weapons, drugs, alcohol or related paraphernalia

-  Any unlawful activity or depiction of unlawful activity 

-  Any recording or filming of a visit by any visitor participant or any third party

-  Any addition of visitors utilizing any technology aside from the GTL visitor web application.

Violation of the rules will include, at minimum, a 12 month ban from all video visitation privileges.

California Residents Only: Under CCPA you have the right to request what personal information GTL has collected about you in the past 12 months and request that such information be deleted. If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349.

AFOI information:

In partnership with GTL and the Virginia Department of Corrections, AFOI – Assisting Families of Inmates offers two forms of video visitation: video visitation from one of 6 visitor centers located throughout the state using at-home video visitation. These services are available for all 40 major state correctional facilities. The cost for video visits using either method is $0.40/minute available in two time blocks—25 minutes for $10 or 55 minutes for $22.

VIDEO VISITATION FROM A VISITOR CENTER

Visitor centers provide a comfortable environment to video visit with an offender. These 6 centers are located in Richmond, Roanoke, Alexandria, Fredericksburg, Petersburg, and Norfolk. This option for video visitation allows those who do not have the necessary technology at-home access to video visitation. Additionally, for those that want to visit with an offender who does not qualify for enhanced, at-home video visitation, this may be an option (subject to approval).

The application process for video visitation from a visitor center is separate from at-home video visitation and is coordinated by AFOI. To learn more or apply, visit the AFOI website, call 804.643.2401, or e-mail family@afoi.org.

AT-HOME VIDEO VISITATION

Enhanced video visitation using at-home technology enables visitors to visit from the comfort of their own home. Enhanced, at-home video visitation is supported on home computers (desktops or laptops), tablets, and Android smartphones. iPhones and iPads are not compatible for video visits, but they can be used for scheduling purposes.

If using an Android smartphone or tablet, you can download these two apps from the Google Play store - GTL - Schedule Visits (1 of 2) and GTL - Internet Visits (2 of 2). You must download both apps in order to use enhanced video visitation on these devices. To register and schedule enhanced, at-home video visitation from all other devices, visit https://vadoc.gtlvisitme.com/app.

The health and safety of staff and offenders during the coronavirus pandemic is paramount. Effective July 16, 2020, there will be a 10-minute window between video visits to allow staff time to perform the COVID-19 sanitation protocol.

To provide the 10-minute window to clean between video visits, Assisting Families of Inmates will offer a 20-minute video visit for $8.00 or a 50-minute video visit for $20.00.

For video visits pre-scheduled for a 25-minute or 55-minute video visit, GTL will adjust the length of the visit and refund the difference to the visitor. The visit will begin at the scheduled time, but end 5 minutes earlier than the visitor initially scheduled.

As protocol is updated regarding protections against COVID-19, these changes will be revisited.