Attention IOS users. Visitation may be scheduled on an iPhone or iPad device, however, Visitation may NOT be conducted via an iPhone or iPad device.

Effective July 1, 2022, Face-to-Face Visitation will begin at 8:00 a.m. and end at 4:45 p.m. on Saturday, Sunday and state holidays. The breaks between visits will be reduced from 30 minutes to 15 minutes.

The facility administration is to ensure that the visitation area is cleaned between visits and those inmates and visitors are positioned in the visitation room on time to begin their visits.

Beginning on June 22, 2022, the length of visits will change from 1 hour to 2 hours in the Visitation Scheduler and visitors will be able to schedule 2-hour visits for the weekend of July 2, July 3 or July 4, 2022.

The new visitation blocks are as follows:

• 8:00 a.m. to 10:00 a.m.
• 10:15 a.m. to 12:15 p.m.
• 12:30 p.m. to 2:30 p.m.
• 2:45 p.m. to 4:45 p.m.

Family & Friends of Inmates: See the summary below for the new visitation process for face-to-face visitation.  If you are an existing registered visitor using video visitation. If you would like a face-to-face visit with an inmate in a VADOC facility, you must get approval through a visitation application with the VA Department of Corrections prior to scheduling a visit.  

New to Face-to-Face Visitation in VADOC facilities:

• The Visitor submits an application through the Virginia Department of Corrections' website using the following link: https://vadoc.virginia.gov/families-friends-of-offenders/visiting-an-offender NOTE: it takes 30 to 90 days for Central Visitation to approve a new application for the visitor. This process requires the Visitor to pass a background check.
• Once reviewed, the Visitor receives an email from the VADOC stating approved or denied with reason.  If approved, the Visitor creates an account through VisManager (https://vadoc.gtlvisitme.com) to link the Inmate to your account.
• Once the Visitor’s account is established, the account goes into “waiting approval” to schedule a face to face visit. However, you can continue video visitation through the process.
• Once the Visitor receives an email from vadoc@gtlnotice.com stating you have been added as an approved Visitor, the Visitor may now schedule a date and time to visit face to face with the inmate. NOTE:  Non-contact visits are offered on Wednesday and face to face (contact) visits are on Saturday and Sunday.

If you are pregnant or have a medical condition that prohibits you from going through the electronic scanning device, you will need to bring documentation from your medical provider.

Further details available on the VADOC website https://vadoc.virginia.gov/families-friends-of-offenders/visiting-an-offender

Wallens Ridge Visits as of 3/1/2023

Introducing WebRTC for Internet video visitation. 

WebRTC is replacing the flash player technology currently in use. This will allow the use of an IOS device for both scheduling and conducting Internet video visits. Family/friends will no longer need to use the VisBridge application.

Using Safari, IOS users should navigate to https://VADOC.gtlvisitme.com/app for scheduling and conducting Internet video visits.

Android Users will need to update to the latest version of the applications GTL – Schedule Visits (1 of 2) and GTL – Internet Visits (2 of 2). Users will also need to change auto-update to enabled instead of disabled.

WE RECOMMEND USING HEADPHONES FOR VIDEO VISITS TO ELIMINATE BACKGROUND NOISE AND IMPROVE AUDIO QUALITY.

MONITORING & RECORDING

All video visits are monitored in real time, recorded and retained. Violation of visitation rules and displays of inappropriate conduct/inappropriate language may result in immediate termination of your video visit, with or without warning. Violation of the rules will include, at minimum, a 12 month ban from video visitation privileges. Your use of video visitation, and acceptance of the rules, is both consent to the audio/video recording as well as agreement to the visitation rules. 

PROHIBITED CONDUCT

-  Any display of nudity/exposure or removal of clothing

-  Any behavior or actions of a sexual nature

-  Any ongoing use of inappropriate language

-  Any use or display of weapons, drugs, alcohol or related paraphernalia

-  Any unlawful activity or depiction of unlawful activity 

-  Any recording or filming of a visit by any visitor participant or any third party

-  Any addition of visitors utilizing any technology aside from the GTL visitor web application.

Violation of the rules will include, at minimum, a 12 month ban from all video visitation privileges.

California Residents Only: Under CCPA you have the right to request what personal information GTL has collected about you in the past 12 months and request that such information be deleted. If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349.

AFOI information:

In partnership with GTL and the Virginia Department of Corrections, AFOI – Assisting Families of Inmates offers two forms of video visitation: video visitation from one of 6 visitor centers located throughout the state using at-home video visitation. These services are available for all 40 major state correctional facilities. The cost for video visits using either method is $0.40/minute available in two time blocks—25 minutes for $10 or 55 minutes for $22.

VIDEO VISITATION FROM A VISITOR CENTER

Visitor centers provide a comfortable environment to video visit with an offender. These 6 centers are located in Richmond, Roanoke, Alexandria, Fredericksburg, Petersburg, and Norfolk. This option for video visitation allows those who do not have the necessary technology at-home access to video visitation. Additionally, for those that want to visit with an offender who does not qualify for enhanced, at-home video visitation, this may be an option (subject to approval).

The application process for video visitation from a visitor center is separate from at-home video visitation and is coordinated by AFOI. To learn more or apply, visit the AFOI website, call 804.643.2401, or e-mail family@afoi.org.

AT-HOME VIDEO VISITATION

Enhanced video visitation using at-home technology enables visitors to visit from the comfort of their own home. Enhanced, at-home video visitation is supported on home computers (desktops or laptops), tablets, and Android smartphones. iPhones and iPads are not compatible for video visits, but they can be used for scheduling purposes.

If using an Android smartphone or tablet, you can download these two apps from the Google Play store - GTL - Schedule Visits (1 of 2) and GTL - Internet Visits (2 of 2). You must download both apps in order to use enhanced video visitation on these devices. To register and schedule enhanced, at-home video visitation from all other devices, visit https://vadoc.gtlvisitme.com/app.

Facility Visitation Schedule

All institutions typically allow visiting on Saturdays, Sundays, and state holidays. However, visitation procedures at individual institutions may vary and can be changed at any time. Please contact the facility directly before planning a visit to obtain further information.

Find contact information in our facility directory.

Please note that the officially recognized Virginia state holidays are listed as follows:

• New Year’s Day
• Martin Luther King, Jr. Day
• George Washington Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day & Yorktown Victory Day
• Election Day
• Veterans Day
• Thanksgiving
• Day After Thanksgiving
• Christmas

Accessibility

We provide reasonable accommodation during visitation for those who are disabled. If you have a mobility impairment, please contact the facility before visiting to ensure accommodations are in place.

Service or guide animals may be permitted in the visitation area based on specific circumstances. Please submit a request to the facility to receive proper approval before your visit.

You can find more information in Operating Procedure 851.1.

Visitors with Medical Conditions

If you are pregnant or have a medical condition that prohibits you from going through the electronic scanning device on the day of your scheduled visit, you will need to bring documentation from your medical provider. The documentation must confirm that you are unable to pass through the electronic scanning device due to your condition. An alternate search procedure will be offered to you.

For visitors needing accommodation to enter a VADOC facility with medication, you must obtain a doctor's note indicating that the medication must be maintained on your person. At least one week prior to the scheduled visit, you must contact the Facility Unit Head or designee to gain approval to enter the facility with medication.